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Terms and conditions

1. Objective

This conditions of sale (hereinafter “Conditions of sale”) regulate the agreement between the company Esther Navarro Obrador (hereinafter AMY ORS) with address at C/Nueva 3 4A, 03600 Elda, Alicante, Spain with CIF 44753589M and the customer (hereinafter “Client”), formalized through the website (hereinafter the “Website”) for the acquisition by the Customer of AMY ORS products through the Website.

2. Contracting procedure

2.1. Eligibility to buy

To place an order through the Website, the Customer must be of legal age (18 years or older) and must be the final customer. Minors are expressly excluded to place orders.

2.2. How to order

In order to place an order through the AMY ORS Website you must follow these steps as below:

●     Choose the products you want and add them to “your shopping bag”.

●     Click on finalize order and enter the delivery and payment information.

●     Read the data protection clauses and the legal notice and check the consent box to activate the FINISH PURCHASE button.

By clicking on the “FINISH PURCHASE” button on the order form, the Client fully and unreservedly accepts all the Sales Conditions that appear on the Website at the time of contracting.

If the payment is authorized, the Customer will receive a confirmation of receipt of the order. Except in the circumstances like no availability of products or the AMY ORS right to cancel or not accept an order, this confirmation constitutes acceptance by AMY ORS of the Customer’s order and assumes a binding contract between the Customer and AMY ORS.

A copy of the order confirmation will be sent to the Customer’s email address.

If an order is cancelled, AMY ORS will refund (if applicable) the value of the order. Shipping costs are never refunded, except in certain circumstances. In addition, when the Customer has received AMY ORS confirmation of receipt of your order, the Sales Conditions cannot be changed.

2.3. Availability of products

The completion of an order through the Website is subject to the availability of the items. AMY ORS tries to guarantee the stock of all the items that are for sale. If the ordered product is not available or if its stock has been used, the Customer will be informed by email and the amount paid will be refunded within 30 days of the payment.

2.4. AMY ORS right to cancel or not accept an order

AMY ORS reserves the right to reject any order, cancel it or not accept a confirmed order for the following reasons: There was a technical or price error on the Website when the order was placed, the product that appears in the order is not available, the payment information provided was incorrect or not verifiable, security systems indicate that the order is anomalous or may be fraudulent, there are reasons that indicate that the Client is a under 18 years of age and AMY ORS could not, after several attempts, deliver the order to the address provided.

If an order is cancelled for any of the above reasons, AMY ORS will refund (if applicable) the value of the order and the shipping costs paid.


3. Price and payment

3.1. Prices and currency

The prices on the Website include VAT (Value Added Tax) and are only valid for orders placed online through the Website.

  • USA and Canada are invoiced in US Dollar (USD)
  • UK are invoiced in Pound Sterling (GBP)
  • The rest of countries are invoiced in Euro (EUR)

3.2. How to pay

To pay for the order, you can use the following forms of payment: Credit cards VISA, MASTERCARD, AMERICAN EXPRESS, 4B and PAYPAL.

The charge will be made after the confirmation of the order.

3.3. Changes in the price

The prices that appear on the Website are subject to change. AMY ORS reserves the right to change prices without prior notice. However, upon receipt of AMY ORS order confirmation, the prices to be paid for the order will not be changed.

3.4. Value added tax

All orders made through the Website will be subject to VAT. The VAT will be applied in the legal percentage in force in the State at the time of placing the order.

4. Delivery

4.1. Delivery: where and when

Deliveries are made on weekdays. Deliveries are made during office hours. Therefore, to facilitate deliveries, Clients are asked to use their work addresses or other addresses where there is someone who can receive the parcel.

4.2. Delivery times

AMY ORS cannot guarantee punctuality in the delivery, so when the order is delivered to the transport agency, the customer is informed of the tracking code so that they can know the situation and approximate date of delivery.

4.3. Verification to reception

The Client must verify the good condition of the package receipt. If the packaging is damaged, the Customer must not accept delivery. In case no communication of rejection of the products has been received within 14 days of delivery, AMY ORS will consider that the Client has accepted the same. This does not affect the Customer’s right to return or change an order.


5. Shipping charges

The shipping costs are added to each order. The expenses of each order depend on the country of reception and type of the shipment. Prices include sales tax (VAT) as well as every customs duties and handling fees.

6. Returns

6.1. Return of non-conforming products

The Customer has the right to return defective or non-conforming products. The Client has 14 working days from the moment of receiving the item and 6 months from the moment of detecting any manufacturing fault that occurs within six months of purchase.

If the Customer returns the product because it is defective, AMY ORS will refund the value of the product and the shipping costs, within 14 days after having received the goods in our warehouse and be checked by our Quality department.

6.2. Return of products for any reason (right of revocation)

If the Client is not happy with the items purchased for whatever reason, he has 14 working days from the date of delivery to return the product without giving any explanation, provided that the product is in good condition, has not been used or damaged and be in their original box with the original packaging and the accessories included in the box.

You will be refunded the costs of the goods (excluding shipping costs) in no more than 30 days, after reception of the goods and confirmation that the goods are in perfect condition and packed correctly.

6.3. Exchange of products

If you need to change the colour or size of your article, you need to place a return and make a new purchase on the Online shop.

Please note that shipping costs will not be refunded.

6.4. Information regarding refunds

You will receive the refunded amount through the payment method used during the purchase, including shipping costs for faulty goods or orders cancelled under the Distance Selling Regulations (DSR) only; otherwise, shipping costs will not be refunded.

AMY ORS will not refund the amount until the item is received and verify by our quality department. Once this is approved, the amount will be refunded within 14 days after having received the product.

Please note you will be refunded the costs of the goods (excluding shipping costs) in no more than 30 days, after reception of the goods and confirmation that the goods are in perfect condition and packed correctly.


7. Responsibility

AMY ORS is not responsible for the breach of any applicable rule that may be incurred by the user in accessing the website and/or using the information contained therein.

8. Applicable legislation

Purchases made through the AMY ORS Website and under these Sales Conditions are subject to Spanish legislation.

9. Contact us

If you have any questions or comments, please send an email to

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